Overview & History
We worked beyond hard to win these prestigious contracts in the first place, and we work passionately and with a steadfast focus on quality to earn their business every day. We invest in leading edge technology, world-class infrastructure and outstanding people, enabling us to offer our clients access to truly best in class capabilities.
We've served Fortune 500 clients since our inception…
Originally formed as a subsidiary of an international wholesale distributor, PFSweb began its history extending core competencies, such as logistics and customer service, to Fortune 500 manufacturers on an outsourcing basis. With the rapid development of the online marketplace, we were well positioned to become a pioneer in eCommerce supporting emerging online brands. Today, our client portfolio reflects expertise with organizations that dominate almost every major industry.
We're a public company…
In 1999, we did an IPO and today remain one of the few public companies in this space. In a strategic effort to further the depth of our eCommerce expertise, we also operate a wholly owned subsidiary, eCOST.com. Serving as a leading multi-category online discount retailer of brand-name technology products and consumer electronics, eCOST.com markets approximately 170,000 different products from leading manufacturers such as Sony, JVC, Canon, Hewlett-Packard, Denon, Onkyo, Garmin, Panasonic, Toshiba and Microsoft primarily over the Internet and through direct marketing.
We are unique in the industry and have expertise with virtually all kinds of products…
Since our inception, we have advanced our capabilities to meet the needs of over 50 market dominating brands. We are unique in the industry, sustaining the position of the only end-to-end (e2E) eCommerce solution provider with true international reach and tantamount expertise in both direct-to-consumer and business-to-business initiatives. Our clients fall within a diverse and wide range of industry sectors, including multichannel retail, luxury brands, fragrance and cosmetics, apparel, home improvement, home décor, toys and education, food and beverage, consumer electronics, high-tech manufacturers and aviation.
We have a substantial set of core competencies and a large network of global operations…
Our core competencies include eCommerce technology, global logistics, order management and fulfillment, inventory management and product warehousing, freight management, returns management, high-touch customer care, financial services, integration services and interactive marketing services. Our solutions are modular and we custom-craft them based upon the unique needs of each client, their brand and their customers. Our operations feature 7 distribution centers and 4 call centers with presence and expertise across multiple international markets. In 2007, we shipped $2.6 billion in client merchandise, responded to over 4 million customer contacts and expanded our fulfillment centers to feature over 2.5 million square feet.
Above all else, we have a strong client-focused spirit.
Meet our people and it will be immediately evident – PFSweb embodies a strong client-focused spirit. We don't view a client engagement as a mere contract, but rather an active partnership. On a daily basis, we are entrusted with the customer experiences of leading brands. We are operating significant sales channels. We are responsible for the deployment and management of sophisticated solutions featuring complex technologies. We directly impact the growth and profitability of entire business units. It is imperative that we forge strong relationships with our clients and that we deliver measurable value through innovation, quality solutions and an unwavering commitment to extending exceptional customer experiences on a daily basis.